The Master List of Answering Service Companies

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I recommend PatLive.com for Clever Leverage readers if you haven’t heard of them. This is the master list of live answer service companies that offer virtual receptionist services. However, not all of them offer a free two week trial like PatLive, so you can try before you buy.

I recommend trying out the inbound call flow before you commit to spending a bunch of money, and make sure the customer experience is to your liking. Also beware that not all companies take their hiring process as serious as PatLive, and some companies even farm out their live answers to overseas call centers… which never ends well.

– You may also like GabbyVille virtual receptionists


Abby Connect Virtual Receptionists

Abby Connect is among the most popular virtual receptionist services that offer its services to small-sized businesses and business professionals.

 

Features

  • US-based receptionists
  • Prompt call answering
  • Bilingual receptionists
  • Flexible call handling
  • Message delivered via email
  • Recieve calls on your behalf

 

Pricing

  • Abby 100 Minutes: $249/ month
  • Abby 200 Minutes: $409/ month
  • Abby 500 Minutes: $819/ month

 

Moneypenny

With the Moneypenny call answering service, you get a professional image for your business along with which you can gain time and cost savings.

 

Features

  • Answers calls 24×7.
  • Forwards all your messages and calls to you wherever you are.
  • Trains their callers to know your business well.
  • Available when required.

 

Pricing

You can try the service for 1 week free of cost and if you decide to continue, then Moneypenny will recommend a pricing plan for you.

 

Voice Nation

If you want to outsource your phone support, scaling your business or just cannot answer your calls, Voice Nation’s virtual receptionist service answers your calls and delivers your messages 24×7.

 

Features

  • Instant activation
  • 24×7 service
  • Free call patching
  • Simple order processing
  • New and updated dashboard
  • Local or toll-free numbers
  • Detailed reports

 

Pricing

  • Jumpstart: $199/ month (100 min)
  • Accelerate: $449/ month (300 min)
  • Thrive: $899/ month (650 min)
  • Message Only: $49/ month (40 min)

 

Specialty Answering Service (SAS)

With over 30 years of experience in the call center industry, SAS offers live phone answering services that enable you to offer better customer service to your clients 24×7.

 

Features

  • Bilingual receptionists
  • Message taking
  • Order taking
  • Dispatching
  • Automated answering

 

Pricing

  • Economy: $31/ month
  • 100 Minute: $117/ month
  • 220 Minute: $199/ month
  • 500 Minute: $490/ month

 

AnswerConnect

AnswerConnect’s 24×7 live answering service has a team of customer-friendly professional customer service experts who are ready to take calls and deliver your messages round the clock at a very affordable cost.

 

Features

  • Live answering all the time
  • HIPAA trained team
  • Taking messages
  • SMS notification
  • Call holding
  • Appointment setting

 

Pricing

The company offers customized pricing plans depending on your business requirements.

 

Ruby Receptionists

With Ruby Receptionists’ proprietary technology, customized solutions, friendly and live receptionists, you can deliver great customer experiences.

 

Features

  • Call handling
  • Call routing
  • Customized greeting
  • Take messages
  • Transfer calls
  • Keep track of your call activity, messages, etc.

 

Pricing

  • Impress: $299/ month (100 minutes)
  • Engage: $599/ month (200 minutes)
  • Captivate: $1269/ month (500 minutes)

 

Conversational Receptionists

Conversational is a leading call answering and virtual receptionist service provider. Their professional and friendly services ensure the best service and support for all your clients.

 

Features

  • Local numbers
  • Unlimited talk time
  • Messages by email
  • Warm call transfers
  • Appointment scheduling
  • Advanced call handling

 

Pricing

  • Entrepreneur: $159/ month (100 minutes)
  • Business: $309/ month (200 minutes)
  • Corporate: $699/ month (500 minutes)

 

AnswerFirst

AnswerFirst’s excellent round-the-clock live answering service gives your business a professional presence at a simple and affordable pricing.

 

Features

  • Live call handling
  • Live transfer (call patching)
  • Taking and delivering messages
  • Calendar management
  • Voicemail services
  • Dispatching services

 

Pricing

  • $20/ billing cycle (0 minutes included)
  • $1000/ billing cycle (1,000 minutes included)
  • $8500/ billing cycle (10,000 minutes included)

 

Sound Telecom

The US-based agents of Sound Telecom provide customized answering services for your business and every call is handled accurately and professionally.

 

Features

  • 24×7 availability
  • Multilingual answering service
  • Customized messaging
  • Appointment scheduling
  • Web-on-call scheduler
  • Secretarial services

 

Pricing

The company offers customized pricing plans depending on your business requirements.

 

My Receptionist

This is a leading service provider for front office support for small businesses. My Receptionist helps to streamline your front office operations and ensures that your business is responsive at all times.

 

Features

  • Online scheduling
  • Mobile messaging
  • Appointment reminders

 

Pricing

  • Starter: $100/ billing period (70 minutes)
  • Cruising: $175/ billing period (150 minutes)
  • Express: $250/ billing period (235 minutes)

 

AnswerForce

AnswerForce helps you to create engaging relationships with your customers. The bilingual and after-hours support offers your small business an excellent phone answering solution to create a professional image.

 

Features

  • 24×7 live answering service
  • Live call transfers
  • CRM integration
  • Taking orders and qualifying leads
  • Relaying messages
  • Live web chat

 

Pricing

Intro

  • $109/ month (90 minutes)
  • Setup Fee: $99

 

Best Value

  • $249/ month (270 minutes)
  • Setup Fee: Free

 

Basic

  • $229/ month (180 minutes)
  • Setup Fee: $99

 

ReceptionHQ

ReceptionHQ offers a range of services such as phone answering, virtual receptionist and virtual assistant. The service answers all your business call when you can’t and connects you to your customers.

 

Features

  • 24×7 call answering
  • Bilingual receptionists
  • Customized greetings
  • Local voice
  • Call transfer and flexible messaging
  • Excellent customer service
  • Integration with CRM and workflow

 

Pricing

  • ReceptionistPlus: $15/ month (Pay as you go)
  • ReceptionistPlus 25: $50/ month (25 calls/ month)
  • ReceptionistPlus 50: $80/ month (50 calls/ month)
  • ReceptionistPlus 100: $135/ month (100 calls/ month)
  • ReceptionistPlus 200: $250/ month (200 calls/ month)

 

AnswerAmerica

AnswerAmerica is an award-winning pay-as-you-go answering service that is available to answer your calls 24×7.

 

Features

  • Available 24×7
  • Manage your account via the portal
  • US-based answering

 

Pricing

Get started with $30 minimum credit package, $1.20 credit per call.

  • Top-up Bundle 1: $30 (Cost per call: $1.20)
  • Top-up Bundle 2: $50 (Cost per call: $1.20)
  • Top-up Bundle 3: $100 (Cost per call: $1.09)
  • Top-up Bundle 4: $200 (Cost per call: $1.04)
  • Top-up Bundle 5: $400 (Cost per call: $0.96)
  • Top-up Bundle 6: $750 (Cost per call: $0.94)

 

A&A Communications

In the business since 1979, A&A is a live answering service that a team of live receptionists who are friendly, courteous and helpful and ensure that all your business calls are answered seamlessly.

 

Features

  • Available 24×7 including holidays
  • Live or IVR
  • Calls forwarding and transfer
  • Immediate information delivery

 

Pricing

There are several plans you can choose from according to your business needs. The most popular A&A plan is:

  • Base Rate: $110/ month (100 minutes)

 

Contact One

Contact One takes the place of your receptionist and handles your business calls from your clients after closing hours and during peak hours when you experience call overflow.

 

Features

  • Available 24×7
  • Bilingual agents
  • Overflow call assistance

 

Pricing

Contact One provides affordable services and you pay only for the minutes worked for. Contact One offers customized pricing plans depending on your business requirements.

 

Call Experts

With Call Experts, you can take your business to the next level. They are available 24×7 and all days of the year to answer your calls.

 

Features

  • Customer service
  • Appointment handling
  • Order processing
  • Customer helpdesk
  • Call forwarding
  • Switchboard services
  • Disaster planning and response
  • Technical support

 

Pricing

Call Experts offers customized pricing plans depending on your business requirements.

 

1-888-Go Answer

1-888-Go Answer’s professional answering service enables small- and medium-sized businesses to offer excellent customer service by answering all business calls professionally.

 

Features

  • 100% live answering
  • Bilingual services
  • Call forwarding and transfer
  • Voicemail
  • Real-time updates and notifications

 

Pricing

  • Pay As You Go: $50/ month
  • 100 Minutes: $110/ month
  • 250 Minutes: $250/ month

 

Easybee

The live call answering services from Easybee can help your business save several thousands of dollars by increasing productivity and customer satisfaction and ensuring that you connect with your customers in a timely manner.

 

Features

  • Scheduling appointments
  • Relaying messages
  • Call forwarding
  • Order processing
  • Lead collection

 

Pricing

  • Starter: $59 (50 minutes/ month)
  • Mini: $69 (100 minutes/ month)
  • Value: $109 (200 minutes/ month)
  • Part Time: $159 (300 minutes/ month)
  • Executive: $209 (400 minutes/ month)

 

Office Sense

With Office Sense, all your business calls are answered with expertise and professionalism that enables you to use every call as an opportunity to make your existing customer happy or gain a new one.

 

Features

  • 24×7 call answering
  • Customized greetings
  • Bilingual services
  • Taking and relaying messages

 

Pricing

  • Economy: $29/ month (0 minutes)
  • Starter: $79/ month (50 minutes)
  • Popular: $99/ month (100 minutes)
  • Pro: $200/ month (250 minutes)
  • Business: $385/ month (500 minutes)
  • Executive: $685/ month (1000 minutes)
  • Premier: $995/ month (1500 minutes)
  • Enterprise: $1295/ month (2000 minutes)

 

Sunshine Communication Services

With Sunshine Communication Services available to take your calls 24×7, you can be sure that your business whether big or small, never misses a single call.

 

Features

  • Bilingual answering service
  • Taking and relaying messages
  • Appointment setting
  • Voicemail assisted answering
  • Lead generation
  • Emergency dispatch

 

Pricing

Sunshine Communication Services offers customized pricing plans depending on your business requirements.

 

Gabbyville

The efficient, peppy and friendly virtual receptionists of the “award-winning” answering services provider Gabbyville are sure to keep your business running smoothly at a very affordable cost.

 

Features

  • Live call answering
  • Live call routing
  • Message taking
  • Outbound calling
  • Appointment reminders
  • Multi-conferencing
  • Customized call greeting
  • Hold music

 

Pricing

Gabbyville offers both monthly and yearly pricing plans.

 

Monthly Plans

  • Starter: $229 (100 minutes)
  • Basic: $429 (250 minutes)
  • Premium: $799 (600 minutes)
  • Executive: $1169 (1000 minutes)

 

Yearly Plans

  • Starter: $209 (100 minutes)
  • Basic: $389 (200 minutes)
  • Premium: $719 (600 minutes)
  • Executive: $1059 (1000 minutes)

 

Flat Answering Service

The Flat Phone Answering Service manages all your business calls of both existing and potential clients during off-hours at a very low cost.

 

Features

  • US-based service
  • Available 24×7
  • Calls answered within 3 rings
  • Live call transfer
  • Receive messages via email, text or fax
  • Daily message summary

 

Pricing

  • Basic Message: $39.99/ month (40 calls)
  • High Volume Basic Message: $89.99/ month (100 calls)
  • Advanced Message: $39.99/ month (40 minutes)
  • High Volume Advanced Message: $89.99/ month (100 minutes)

 

PatLive

Rated as the No. 1 answering service since 1990, PatLive offers its services to all types of businesses of all sizes.

 

Features

  • Virtual receptionists
  • Taking messages
  • Scheduling appointments
  • Call transfers
  • Handling call overflow
  • Lead collection
  • Order processing
  • Event registration
  • Lunch/after hours coverage

 

Pricing

  • Starter: $149/ month (75 live minutes)
  • Standard: $269/ month (200 live minutes)
  • Premium: $399/ month (350 live minutes)
  • Pro: $629/ month (600 live minutes)
  • Pro+: $999/ month (1000 live minutes)

 

Answering 365

Located in Los Angeles, California, Answering365 is the winner of the ATSI award and is a premier call center and answering service. The company has been providing inbound calls, dispatch, messaging and call center services for the last 25 years.

 

Features

  • Live answering
  • Bilingual answering
  • Appointment scheduling
  • Urgent dispatch
  • 24-hour answering
  • Lead capture

 

Pricing

Answering 365 offers customized pricing plans depending on your business requirements.

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