Influence Saunas

Here are my thoughts on the Influence Saunas from what I can tell given the information I’ve been sent.  I’m tired of being asked about this sauna, since every major natural health influencer is hitting their list mailing for these cats. Can’t blame them, but super annoying…

I love the idea behind this sauna, but there is literally no proof to back up the claims being made. It’s basically impossible to do a comparison for you guys without some real information regarding specifics like EMF levels, construction, etc…

I can’t find a single person that’s saying how great it is, truly using one or sitting in one… nor any of the naturopaths having them in their office.  So I don’t know, this isn’t a proper review, just sick of being inundated with questions about it everyday when the company doesn’t provide enough details with the marketing material claims.  Here’s a placeholder page for the video, so everyone that I can’t personally respond to can find it:

 

10 thoughts on “Influence Saunas”

  1. I have never felt the need to leave negative feedback, however, due to the expense of purchasing a sauna, I would like to make other consumers aware of my experience. Since I have followed Robin Openshaw of GreenSmoothieGirl.com for several years, when she recently established Influence Sauna, I, in good faith, ordered a sauna in November (2019) and received an order confirmation saying that I should expect a phone call from the shipping company in 5-7 days to schedule my delivery. I received an email on 12/19/19 saying my sauna had finallyshipped. I never did receive an email or a phone call from the shipping company; consquently, I tried following up with Influence Sauna a couple of different times. This was because their rep, Tonya, did not respond to my first email inquiry; when I emailed her a second time, she said on 01/06/20 that the shipping company was currently closed, but that she would follow up with them. Today is 01/09/20 and I have not heard back from Tonya at Influence Sauna. I am very disappointed and will likely contact our state’s office of the attorney general for assistance, since they say somewhere on their website that you cannot cancel an order once it has shipped. Perhaps the shipping company went out of business? What am I left to think? I will say that I am very concerned about the lack of customer service/support I would likely receive IF anything went wrong witht he sauna, should I ever receive it.

  2. We need help. I can’t get Influence Sauna to respond to phone or email requests to report damage during shipping and I want a refund. But customer service says, “Kali Mason” takes care of reports of damage. My husband and I have many calls to her and emails. With only one email where all she says, can I call you right now? Well of course that was two days ago and I missed the email when it came in. We want to send it back. Not only are we extremely disappointed with customer service but I feel duped and ripped off, as I too have followed Robyn for several years. Any information you can supply will be greatly appreciated.

    • Hi Diane,

      If it were a sauna company where I know the owners, I could give them a call for you. Unfortunately, I don’t know these folks. I’m not sure I can help, but let me know if there’s something I can do.

      Have you called their main phone number on the website a few times, and maybe try to get someone else? (866) 626-6532

      I would imagine you need to get Robyn’s attention somehow, I’m sure she can get you all fixed up. (I don’t know her either, or I’d call her for you) Perhaps try commenting on some of her YouTube videos, Facebook page, or greensmoothiegirl? Or send a contact form on a website she owns… that might help.

    • Hello Diane –

      I am so very sorry for your frustration and I am happy to assist you.

      Here is the technical contact form for damage or return issues. https://influencesauna.com/contact-tech/.

      You are also welcome to email me and I will handle you personally. My email address is [email protected].

      We will get this sorted for you. Thank you for your patience.

      Regards –

      Laurie Roman
      Chief Marketing Officer
      Influence Brand Saunas

  3. Today is 01/15/2020 and I am updating my comments above from early 01/09/2020. Later that day, 01/09, I received a response from a Naomi Mason (not certain of her position) who said that if I felt the need to contact the Attorney General , that she could not stop that, but that what she could do is “her job” and that she is doing the best she could. Tonya, the customer rep, then copied me on an email to the shipping company to ask if they could please get my sauna on their truck the next day, 01/10; the shipping company responded and said, “This shipment is on board today, 01/10.” Since a few days passed and we never received the promised phone call from the shipping company to schedule our delivery (absolutely necessary, since we both work), I emailed Tonya yesterday, 01/14, to ask about this. Tonya responded saying she would look into it and emailed me back this morning, 01/15, to apologize for the inconsistency of their shipping team and that apparently my sauna was not shipped on Friday, 01/10, as she was told. Tonya went on to say that the sauna is 100% going out today, 01/15, and again apologized, as they have shipped out over 400 saunas in 30 days and have another 800 coming in mid-February.

    I do understand that this is a new company, but wished they had ironed out all of the “kinks” before launching their product. It makes me very nervous as to whether they will truly be accessible for any follow-up support/service we may need with the sauna, should we decide to continue with the order (initially placed back in November). I am not certain what to think or how to proceed at this point.

  4. I have been a huge Robyn fan for years. However, this sadly made me dislike her very much. I feel scammed and cheated. I should have purchased a sauna from your list, but I went with her because I have purchased items from her shop before. I have been told I would have already received my sauna. I can’t get ahold of anyone in customer service or at the company. I read what you suggested about commenting on social media and so forth, and I did that. A friend of mine purchased as well, and has not received it either! She even purchased it before me! She disputed her Credit Card!
    I can’t say how disappointed I am. I feel like they just wanted a quick buck. I called my Credit Card Company and I did a chargeback on my order. I just wanted to let other people know, so they do not go through the same frustration and disappointment I have been through. I will purchase something from the certified sauna list. Influence sauna just seems like a total scam!

    • Hi Megan,

      Sorry you’re having trouble… I’m sure it’s not a scam, maybe something happened with inventory or distribution. (granted, it should be easy to get a hold of someone)

      There are enough emails from several of you now, maybe there is something that can be done. Who is the point person to contact or who specifically sold you the sauna?

    • Hello Megan –

      I am so sorry for your frustration – I assure you that our company has the utmost level of integrity and you have not been scammed.

      Our response was overwhelming and we ran out of stock several times – we had ran into shipping delays with the holidays. We have learned from this and have put better systems in place to make sure this doesn’t happen again. We also replaced our shipping company.

      We have not handled you correctly and I am so sorry about that. We want you happy, please allow us to make this right for you.

      Please feel free to reach out to me directly – my email address is [email protected] and I will personally assist you.

      I hope you allow us to make this up to you, please know that we care.

      Laurie Roman
      Chief Marketing Officer
      Influence Brands Saunas

  5. So sorry to hear that others have had issues with their Influence Sauna order. I, too, ordered from them based on Robin Openshaw’s reputation and have no doubt that the sauna is a quality product – something drastic must have happened with the order fulfillment process. Since I couldn’t reach anyone by phone and could only communicate via email, it finally occurred to me to copy the person with whom I spoke initially and placed my order with, John ([email protected]), whom I believe John is part of Robin’s family unit. After I included him on the email, John reached out to us by phone and was apologetic and understanding of our frustration; he promptly refunded our payment, at our request. I appreciated his professionalism and trust that they, no doubt, will iron things out soon. After cancelling my order and receiving my refund, I have placed an order for a Clearlight Sauna.

    • Hello Raye –

      I am very sorry that this happened and cannot imagine your frustration.

      Robyn Openshaw and her team, myself included, care very much about your experience. We have taken many steps, put in many systems and replaced our shipping company to make sure, going forward, nothing like this ever happens again.

      I am sorry that we lost you – if there is anything that I can do to assist you in the future, please feel free to reach out to me at [email protected].

      Take good care –

      Laurie Roman
      Chief Marketing Officer
      Influence Brands Sauna

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